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    Slack Integration Guide

    Enable Slack integration to send automated messages and notifications from your voice AI agent.

    1. Overview

    Slack integration allows your agent to send real-time messages and notifications directly to your Slack workspace. This can be used to alert your team, log events, or notify users within specific channels.

    2. Key Benefits

    • Send real-time alerts and updates to Slack
    • Keep your team informed about user activity
    • Trigger notifications based on agent interactions

    3. Setup Option 1: From Main Dashboard

    • Go to Integrations page in your dashboard
    • Select the All Integrations tab
    • Find the Slack card and click Connect
    • Configure your integration (see configuration details below)
    • Go to your agent's edit page → Integrations tab
    • Attach the integration from the dropdown

    Finding Slack integration in dashboard

    Main dashboard integration

    Clicking Connect

    Connect integration

    4. Setup Option 2: From Agent Configuration

    • Navigate to your agent's Integrations tab
    • Find 'Slack' under the Connect New Integrations section
    • Click on 'Connect with Slack'
    • A modal will appear where you can enter integration name and description
    • Click 'Connect with Slack' to authorize via OAuth and finalize integration

    Connecting from agent edit page

    Agent configuration

    4. Using With Your Agent

    • You can trigger Slack messages when a specific user action occurs
    • Send call summaries or event-based alerts
    • Notify team members in specific Slack channels

    5. Best Practices

    • Name the integration clearly to identify its purpose
    • Use dedicated Slack channels for different agents or event types
    • Keep descriptions concise but meaningful for your team
    • Test the Slack integration by simulating a user event