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    Recent Calls Guide

    Understand how to access, analyze, and make use of the recent call logs to improve your agent's performance.

    1. Overview

    Recent Calls provides a comprehensive history of all interactions between your agent and users, allowing you to review past conversations and analyze performance.

    2. Key Benefits

    • Track all agent interactions in one place
    • Review conversation transcripts
    • Identify potential issues or improvement areas
    • Monitor agent performance over time
    • Access detailed call analytics

    3. Accessing Recent Calls - From Agent Dashboard

    • Go to your agent's management page
    • Select the 'Recent Calls' tab
    • View the chronological list of all interactions for that specific agent

    Recent Calls view from the Agent Dashboard

    Recent calls from agent page

    4. Accessing Recent Calls - From Main Dashboard

    • Go to call logs page in your dashboard
    • View the chronological list of all interactions across all your agents

    Main dashboard showing all agent logs

    Call logs page

    Detailed log analytics and filters

    Detailed logs

    5. Features

    • Caller phone number or identifier
    • Date and time of call
    • Call duration
    • Call type
    • Status indicators (Issues/No Issues)
    • Complete conversation transcript
    • Download Recording

    6. Using Recent Calls

    • Monitor your agent's performance
    • Identify common user questions or issues
    • Improve your agent's responses based on real conversations
    • Track usage patterns over time