# AI voice agents for e-commerce

> Handle orders, returns, and sales queries with AI voice agents that work 24/7.

Landing page: https://omnidim.io/solutions/verticals/ecommerce

Typical agent patterns:
- Inbound: order status, returns and refunds, shipping questions, and sales support.
- Outbound: abandoned-cart recovery calls, post-purchase NPS, and re-engagement campaigns.
- Integrations commonly used: HubSpot for customer records, custom API for order lookup, WhatsApp for post-purchase confirmations.

## How OmniDimension fits

- No-code dashboard for building the agent in plain text, plus a REST API for engineers.
- 90+ languages and 1000+ voices for native-sounding interactions. See https://docs.omnidim.io/docs/dashboard-guides/voices-and-languages.
- Phone numbers in 70+ countries, or bring your own via SIP (Twilio, RingCentral, Vonage, Exotel).
- Bulk-call campaigns from CSV or a real-time dynamic queue for outbound work.
- Knowledge base attachment per agent. Upload PDFs and the agent answers from them.

## Next steps

- Browse all verticals: https://omnidim.io/solutions/verticals/ecommerce
- Browse all integrations: https://omnidim.io/integrations
- Try it free: https://omnidim.io/signup
- Book a demo: https://omnidim.io/book-a-demo